1 |
telephone - a. clarifying an order |
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2 |
telephone - b. changing a reservation |
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3 |
telephone – c. explaining a delay |
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4 |
telephone - d. handling complaints |
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5 |
telephone - e. changing an appointment |
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6 |
telephone - f. confirmation |
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7 |
socializing - a. greetings |
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8 |
socializing – b. introductions |
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9 |
socializing – c. recommending |
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10 |
socializing – d. dating |
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11 |
socializing – e. bars, clubs and pubs |
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12 |
socializing – f. ending conversations |
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13 |
travel - a. flight reservation |
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14 |
travel – b. checking in |
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15 |
travel – c. transportation |
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16 |
travel – d. meeting new people |
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17 |
travel – e. shopping |
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18 |
travel – f. directions |
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19 |
review 1) |
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20 |
review 2) |
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