| No. |
제목 |
강의 보기 |
| 1 |
Greetings |
|
| 2 |
Reserving Seats |
|
| 3 |
Ticketing |
|
| 4 |
Information for Using Railroad Service |
|
| 5 |
Gate Information |
|
| 6 |
Platform Information |
|
| 7 |
Giving Directions for Cars |
|
| 8 |
Checking Tickets |
|
| 9 |
Using Dining Car |
|
| 10 |
Lost and Found |
|
| 11 |
Transferring Trains |
|
| 12 |
Dealing with a Customer on the Wrong Train |
|
| 13 |
Facilities for the Disabled |
|
| 14 |
Extra Situations |
|
| 15 |
VOC Handling (Apology) |
|
| 16 |
VOC Handling (Dealing with an Angry Customer) |
|
| 17 |
In Case of Fire |
|
| 18 |
In Case of a Sick Passenger |
|
| 19 |
Famous Places |
|
| 20 |
Famous Places ? Local Product |
|
| 21 |
Changed Train Time |
|
| 22 |
Introducing the Company |
|
| 23 |
Introducing Korean Culture and Custom |
|
| 24 |
Farewell Greetings |
|
| 25 |
Review |
|
